Privacy Policy
Last updated: March 15, 2025
1. Information We Collect
At dynarivosent, we collect various types of information to provide you with our financial education services. This includes information you provide directly when creating an account, enrolling in courses, or contacting our support team.
Personal information we collect includes your name, email address, phone number, and postal address. When you engage with our learning platform, we also collect information about your progress, completion rates, and learning preferences.
Types of Data Collected
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Information | Account creation and communication | 7 years after account closure |
| Learning Progress | Track educational advancement | 5 years after course completion |
| Payment Information | Processing course fees | 7 years for tax compliance |
| Usage Analytics | Improve platform experience | 2 years from collection |
2. How We Use Your Information
We use your personal information primarily to deliver our financial education services effectively. This includes providing access to course materials, tracking your learning progress, and communicating important updates about your enrollment.
Your data helps us personalize your learning experience by suggesting relevant courses and identifying areas where additional support might be beneficial. We also use aggregated, anonymized data to improve our curriculum and teaching methods.
- Provide access to educational content and resources
- Process payments and maintain billing records
- Send course updates and important notifications
- Respond to your questions and support requests
- Improve our services based on usage patterns
- Comply with legal and regulatory requirements
3. Information Sharing and Disclosure
dynarivosent does not sell, rent, or trade your personal information to third parties. We only share your information in specific circumstances that are essential for providing our services or as required by law.
We work with trusted service providers who help us operate our platform, process payments, and deliver educational content. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.
Third-Party Service Providers
Our platform uses several third-party services to enhance your learning experience. This includes cloud storage providers for course materials, payment processors for secure transactions, and email service providers for course communications.
All third-party providers are carefully vetted and must demonstrate compliance with Australian privacy laws and international data protection standards.
4. Your Privacy Rights Under Australian Law
Under the Privacy Act 1988 and Australian Privacy Principles, you have several important rights regarding your personal information. We are committed to helping you exercise these rights effectively.
Access Your Information
You can request a copy of all personal information we hold about you. We will provide this within 30 days of your request, free of charge for the first request each year.
Correct Your Information
If you believe any information we hold is incorrect or outdated, you can request corrections. We will update your records promptly once we verify the accuracy of the new information.
Delete Your Information
You may request deletion of your personal information, subject to legal retention requirements. Some information may need to be retained for compliance with tax and education regulations.
Restrict Processing
You can request that we limit how we use your information while maintaining your account access. This option allows you to remain enrolled while reducing data processing activities.
5. Data Security and Protection
Protecting your personal information is fundamental to how we operate. We implement multiple layers of security controls to safeguard your data against unauthorized access, disclosure, or misuse.
Our technical security measures include encrypted data transmission, secure server environments, and regular security audits. We also maintain strict access controls, ensuring only authorized personnel can access personal information on a need-to-know basis.
Incident Response
In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours as required by Australian privacy law. We maintain detailed incident response procedures to minimize any potential impact and prevent future occurrences.
6. Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and meet legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.
Course completion records are maintained for five years to support your professional development and provide transcripts when needed. Financial records are kept for seven years to comply with Australian taxation requirements.
When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can request early deletion of certain information types, though some data must be retained for legal compliance.
7. International Data Transfers
Some of our service providers are located outside Australia, particularly cloud storage and software platforms that help deliver our educational services. When we transfer your information internationally, we ensure adequate protection through approved transfer mechanisms.
We only work with providers in countries with adequate privacy protection or those who agree to contractual safeguards that meet Australian privacy standards. You have the right to request information about where your data is stored and processed.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. Essential cookies are necessary for basic platform functionality, while optional cookies help us analyze usage patterns and improve our services.
You can manage your cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some features of our platform, but core educational content will remain accessible.
9. Children's Privacy
Our services are designed for adult learners and we do not knowingly collect information from children under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can remove it from our systems.
Parents or guardians who wish to enroll a minor in our programs must provide explicit consent and assume responsibility for managing the young person's privacy preferences and account settings.
10. Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. When we make significant changes, we will notify you by email and display a prominent notice on our platform.
Minor updates, such as clarifications or contact information changes, will be posted directly to this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions and Concerns
If you have questions about this privacy policy or how we handle your personal information, please contact our Privacy Officer:
dynarivosent Privacy Team
5 Marco Polo Dr, Mandurah WA 6210, Australia
Phone: +61418878182
Email: info@dynarivosent.com
You also have the right to lodge a complaint with the Office of the Australian Information Commissioner if you believe we have not addressed your privacy concerns appropriately.